Zaanvar Logo
All
Log In
Home
BlogsBlogs Pet BreedsPet Breeds Pet GeniePet Genie Pet CommunityPet Community TailgramTailgram Pet DiaryPet Diary Pet InsurancePet Insurance Pet Product ComparePet Product Compare
Pet TinderPet Tinder Pet SalesPet Sales Pet GroomingPet Grooming Day CareDay Care Pet ClinicPet Clinic More Services
Pet AdoptionPet Adoption Lost and FoundLost and Found
About UsContact Us
Zaanvar > 
Privacy policy

Zaanvar Privacy Policy

Last updated: 24-jul-2026

Your privacy is important to us at Zaanvar (“Zaanvar,” “we,” “us,” or “our”). This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices and rights available to you when you use our website, mobile application, or related services, that link to this Privacy Policy (collectively, the “Services”).

By using the Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly

  • Contact details: name, email address, phone number, billing and shipping address.
  • Account information: username, password, profile details, preferences.
  • Order and booking details: pet information you choose to share, service preferences, messages or notes you submit for service providers.
  • Payment information: payment method details (such as card type and last four digits) processed via our payment partners. We do not store full card numbers.

b. Information Collected Automatically

When you use our Services, we automatically collect certain information, such as:

  • Technical data: IP address, browser type, device identifiers, operating system, language settings.
  • Usage data: pages viewed, features used, links clicked, search queries, dates and times of visits, referral URLs.

c. Cookies Policy section

We use cookies, pixels, tags, and similar technologies to help operate our Services, remember your preferences, analyze site traffic, measure the effectiveness of our marketing, and improve your experience.

We may use:

  • Strictly necessary cookies to enable core website functions.
  • Performance and analytics cookies to understand how users interact with the Services.
  • Functional cookies to remember settings and preferences.
  • Advertising or marketing cookies to help show relevant content and measure campaigns.

You can control cookies through your browser settings or device controls. If you disable cookies, some parts of the Services may not work properly. We use a cookie consent tool on our website to collect this consent where required.

d. Information from Third Parties

We may receive information about you from:

  • Payment processors, logistics partners, analytics providers, or marketing tools we use to support the Services.
  • Service partners (for example, pet food providers, veterinarians, or other pet service providers) where you interact with them through Zaanvar.
  • Publicly available sources or social media platforms if you interact with our pages or choose to log in or connect through those platforms.
2. How We Use Your Information

We use the information we collect for the following purposes:

Providing and improving the Services

  • Fulfilling purchases, bookings, and other service requests.
  • Processing payments and confirming orders.
  • Operating, maintaining, and troubleshooting our website and apps.

Communication

  • Sending service-related messages such as confirmations, reminders, updates, and security alerts.
  • Responding to your questions, feedback, or support requests.

Personalization

  • Tailoring content, recommendations, and offers based on your activity and preferences.
  • Remembering your settings and previously used services.

Safety, Security, and Legal Compliance

  • Detecting, investigating, and preventing fraud, abuse, or other harmful activities.
  • Enforcing our terms and other policies.
  • Complying with applicable laws, regulations, and legal processes, and responding to lawful requests from public authorities.

Research, Analytics, and Marketing

  • Analyzing how users access and use the Services to improve functionality and design.
  • Developing new features, services, or offerings.
  • Sending you marketing communications about Zaanvar or our partners, in accordance with your preferences (you can opt out at any time).

We may combine information collected across different sources and contexts for the above purposes where permitted by law.

3. How We Share Your Information

We may share your information in the following situations:

Service Providers and Vendors

With trusted third parties who perform services on our behalf, such as hosting, payment processing, logistics, analytics, customer support, email/SMS delivery, marketing tools, or security services. These parties are authorized to use your information only as necessary to provide services to us.

Partners and Affiliates

With business partners and affiliates involved in providing or improving pet‑related services (such as veterinarians, groomers, pet food providers, or other pet service platforms) when you engage with them through the Services, or where it is reasonably necessary to support your transaction or experience.

Legal, Safety, and Compliance

With government authorities, regulators, or other third parties where we believe disclosure is required or appropriate to:

  • comply with legal obligations or lawful requests;
  • protect the rights, property, or safety of Zaanvar, our users, service providers, or the public;
  • enforce our terms, policies, or contracts; or
  • detect and prevent fraud or security issues.

Business Transfers

In connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition, restructuring, or similar corporate transaction. Information may be transferred as part of the transaction.

With Your Consent or at Your Direction

When you ask us to share information or otherwise consent to a specific disclosure.

We do not sell your personal information for money. We also do not share your sensitive personal information (such as full payment card details) for any purpose other than providing the Services, protecting security, or complying with law.

4. Notifications and Communications

We may send you:

  • Service-related communications: such as order confirmations, booking updates, important account notices, or security alerts. These are necessary for your use of the Services and you generally cannot opt out of them.
  • Marketing communications: such as emails, SMS messages, in‑app or push notifications about new features, offers, or services. You can opt out of marketing emails by using the “unsubscribe” link in those messages or adjusting your communication preferences where available. You may opt out of marketing SMS messages by following the unsubscribe instructions provided in the message or by contacting us.

Push and in‑app notifications can usually be controlled in your device or app settings. If you disable some notifications, certain features may not function as intended.

5. Location Data

Some features of the Services may rely on location data (for example, to show nearby services or tailor recommendations):

  • If you grant us access to your device’s location services, we may collect approximate or precise location information.
  • You can adjust or revoke location permissions at any time in your device settings. However, some location‑based features may not work properly without access to your location.

We do not use your location for unrelated purposes beyond delivering, securing, and improving the Services.

6. Your Privacy Choices and Rights

Your choices:

  • Access and updates: You may be able to access and update certain account information by logging in to your account or by contacting us.
  • Opting out of marketing: You may opt out of marketing emails by using the unsubscribe link, and opt out of SMS marketing by following the instructions in the SMS. You may still receive service‑related messages.

Subject to applicable INDIA law, you may have additional rights over your personal information, including:

  • The right to request access to the personal information we maintain about you.
  • The right to request correction of inaccurate personal information.
  • The right to request deletion of certain personal information, subject to legal and operational exceptions.
  • The right to request information about how we collect, use, and share your personal information.
  • The right to withdraw consent for certain processing activities where permitted under applicable law.

To exercise these rights, please contact us at the email address listed in the “Contact Us” section below. We may need to verify your identity before responding and may deny requests where permitted by law (for example, if fulfilling the request would conflict with legal obligations or internal record‑keeping requirements).

7. Data Security

We use a combination of technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. These may include encryption in transit, access controls, and internal security policies.

However, no system or transmission over the internet is completely secure. You use the Services and share information with us at your own risk. You are responsible for maintaining the confidentiality of your account credentials and for any activity under your account.

8. Data Retention

We retain personal information for as long as reasonably necessary:

  • to provide the Services and fulfill transactions;
  • to comply with legal, tax, and regulatory obligations;
  • to resolve disputes and enforce our agreements; and
  • for legitimate business purposes such as security, fraud prevention, and improving our Services.

Retention periods may vary depending on the type of data and legal requirements.

9. Use by Children

Our Services are intended for adults and are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it as soon as reasonably possible.

10. International Users

The Services are primarily intended for users located in India. If you access the Services from outside India, you understand that your information may be processed and stored in India or other countries, where data protection laws may differ from those in your jurisdiction.

By using the Services, you consent to the transfer, processing, and storage of your information in India and elsewhere, as described in this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page. In some cases, we may provide additional notice (such as by email or in‑app notice) if changes are material.

We encourage you to review this Privacy Policy periodically to stay informed about our practices.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our handling of your information, please contact us at:

Email: support@zaanvar.com